Zomato Launches AI Chatbot To Assist Customers In Placing Orders

Providing Personalized Assistance in Placing Food Orders

Zomato, the food delivery platform and restaurant aggregator, has recently introduced its AI-powered chatbot called ‘Foodie Buddy’. This chatbot aims to assist customers in selecting their desired food items.

Efficient Handling of User Queries

Zomato claims that its chatbot is well-equipped to handle a wide range of user queries. By using a multiple-agent framework, Zomato AI ensures that it can efficiently respond to various prompts and serve customers effectively at any time.

Exclusive Availability for Zomato Gold Customers

The ‘Foodie Buddy’ feature will initially be available exclusively for Zomato Gold customers. However, it will be rolled out to other users in a phased manner.

Simplified Food Selection Process

The blog post released by Zomato states that the AI chatbot will simplify the food selection process by presenting users with relevant options. If users have a specific dish in mind, Zomato AI will display a widget listing all the restaurants serving that dish. Additionally, the chatbot can suggest popular dishes or recommend restaurants to eliminate any confusion for users.

Advanced Functions to Serve Customer Queries

Zomato has made significant advancements by creating various functions on its platform that can be utilized by the AI agents. This allows the chatbot to dynamically retrieve the necessary information to best serve customer queries.

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Diverse Capabilities of Zomato AI

Zomato AI has the ability to handle a wide range of user queries, including questions like “What should I eat when I’m hungover?” or “Can I eat something that is high protein and low carb?”. The chatbot aims to assist users in finding the perfect dish to satisfy their cravings.

Accessing the Feature

To experience the Foodie Buddy feature, users must ensure that they have the latest version of the Zomato application and are subscribed to Zomato Gold.